Access technical support, submit tickets, monitor requests, browse FAQs, report issues, and receive assistance for your GovExo workspace.
Monitor active support requests, ownership, priority, status, response activity, and resolution progress from one centralized view.
| Ticket | Category | Priority | Status | Assigned To | Last Update | Response SLA | Actions |
|---|---|---|---|---|---|---|---|
| #SUP-1048 — Workspace Login Issue User unable to access GovExo workspace | Account & Access | Urgent | In Progress | Technical Support | 18 min ago | On Track | |
| #SUP-1044 — Opportunity Data Missing Saved opportunity not displaying correctly | Opportunity Management | High | Waiting on User | Product Support | 2 hrs ago | On Track | |
| #SUP-1039 — Proposal Upload Error Document upload failed during proposal review | Capture & Proposals | Medium | Escalated | Engineering | Yesterday | Attention | |
| #SUP-1032 — Billing Question Subscription invoice clarification requested | Billing & Subscription | Low | Resolved | Customer Success | Aug 13 | Complete |
Find quick answers to common questions about workspace access, opportunities, proposals, contracts, billing, and account settings.
Access troubleshooting guides, onboarding resources, system instructions, known issue notices, and workspace documentation.
Access available support channels, service status, response expectations, and escalation options for active workspace issues.
Review recent ticket updates, responses, escalations, resolutions, and system support events.
Review AI-generated support guidance based on active tickets, recurring issues, account activity, workspace usage, known problems, and recent support interactions.
An urgent workspace access issue remains open. Verify account status, permissions, authentication settings, and portal access before escalating the ticket further.
Recent support activity indicates repeated questions related to saved opportunities and workspace visibility. Review the underlying workflow and publish additional troubleshooting guidance if needed.
A recent proposal document upload issue was escalated to technical support. Add or update help content covering supported formats, upload steps, troubleshooting, and document-handling requirements.
Account and navigation questions indicate that additional onboarding assistance may reduce future support requests. Recommend targeted guidance for workspace navigation, opportunity workflows, and common first-use actions.
One active ticket is approaching an elevated response threshold. Monitor assignment, escalation status, response timing, and customer impact to prevent a service-level exception.
Several recurring support topics can be reduced through stronger FAQs, troubleshooting guides, and contextual help. Prioritize account access, opportunity visibility, proposal uploads, and subscription questions.